Quality on-Time Cleaning with a Commitment to Customer Service
Twin Kell Cleaners has been a trusted name in Fort Worth and Colleyville, Texas for over 30 years. Founded by twin brothers Kent and Kevin Kell in 1989, the business has remained a family-run operation focused on providing exceptional dry cleaning and laundry services. With over three generations of professional dry cleaners in the Kell family, you can be confident in our experience and commitment to quality.
Quality Dry Cleaning and Laundry Services
Twin Kell Cleaners offers a comprehensive range of dry cleaning and laundry services to meet all your needs. From traditional dry cleaning and alterations to laundry services and specialized care for delicate fabrics, we have the expertise to handle it all. We use only the highest quality cleaning solvents and equipment to ensure the best possible results.
Expertise in Fragile Garments and Alterations
Our team of skilled professionals has extensive experience handling delicate and fragile garments, including wedding gowns, formal wear, and alterations of all kinds. We understand the importance of these items and take the utmost care in their cleaning and restoration.
Advanced Technology and Environmental Responsibility
Twin Kell Cleaners operates with the most modern technology and adheres to the highest environmental standards. We utilize a safe and environmentally friendly hydrocarbon solvent that eliminates the need for harmful chemicals and minimizes our environmental impact.
Exceptional Customer Service
At Twin Kell Cleaners, we pride ourselves on providing exceptional customer service. Our friendly and helpful staff is always ready to assist you with any inquiries and ensure a seamless and enjoyable cleaning experience.
Services Offered
- Dry Cleaning
- Laundry Service
- Alterations and Repairs
- Fragile Garment Care
- Wet Cleaning and Bleaching
- Quality Shirt Service
- Household Cleaning
Come experience the Twin Kell difference! We guarantee quality cleaning, exceptional customer service, and competitive prices. Contact us today and discover the personalized attention and attention to detail that has made Twin Kell Cleaners a trusted name in Fort Worth and Colleyville.
Staff and Service
The reviews mention that the staff is extremely polite and nice, with one reviewer noting that the service was during the holidays and took way too long for them to retrieve their items. Another reviewer had a great experience with the staff, mentioning that they were helpful and courteous. However, some reviewers had poor experiences with the staff, including being told incorrect prices and not being notified of issues with their items.
Quality and Prices
The quality of the dry cleaning services at Twin Kell are a mixed bag. Some reviewers praised the quality of the work, with one reviewer mentioning that the store is a "cut above" other dry cleaners in Fort Worth. However, others had issues with overpricing, with one reviewer noting that their items were extremely expensive and not worth the quality received. Another reviewer mentioned that the prices were too high, especially considering the wait times and lack of communication.
Disappointments and Frustrations
Several reviewers had disappointing and frustrating experiences at Twin Kell. One reviewer mentioned that their items were never ready on the days they were promised, and had to repair an item after it was washed because a button fell off. Another reviewer had issues with the store's use of senior discounts and pricing, with one reviewer receiving a bill for over $100 after being told the price would be $47. A third reviewer mentioned that the store did not meet their expectations, with one reviewer noting that their mom would never have asked to pay a certain price if she had known the true cost.
Loyal Customers
Despite the mixed reviews, some customers have remained loyal to Twin Kell. One reviewer praised the store's consistent quality and service, with another reviewer mentioning that they have never had a problem after 4+ years as a customer. A third reviewer noted that they would use the store more frequently if they lived closer.
