A Family-Run Business Delivering Quality Cleaning & Repair Services in San Antonio for Over 25 Years
Lone Star Carpet Care & Restoration has been a trusted local company in San Antonio since 1995. Founded by Paul Walker, our family-owned business has built its reputation on delivering exceptional carpet cleaning, carpet repair, and upholstery cleaning services.
We understand that your carpets are an investment in your home, which is why we use only the best equipment and cleaning solutions. Our team of skilled technicians is highly trained and experienced, ensuring your carpets receive the care they need.
Carpet Cleaning & Care
- Deep cleaning with hot water extraction (steam cleaning)
- Pet stain & odor removal
- Carpet protection treatments
- Deodorizing and refreshing
- Regular maintenance plans
Carpet Repair
- Patching & seam repairs
- Transition repairs
- Re-stretching & fixing ripples
- Carpet patching & replacement
Upholstery Cleaning
- Professional cleaning for all types of upholstery
- Effective stain & odor removal
- Fabric protection available
Additional Services
- Tile & grout cleaning
- Air duct cleaning
- 24/7 water damage extraction
Why Choose Lone Star Carpet Care & Restoration?
- Experience & Expertise: Years of experience and specialization in carpet cleaning & repair.
- Quality & Transparency: Open communication, honest estimates, and upfront pricing.
- Affordability: Competitive rates and special offers.
- Customer Care: Personalized attention, flexible scheduling, and respectful technicians.
Contact us today for a free estimate and experience the Lone Star difference!
Disappointing Cleaning Experience
Several reviewers shared their experiences with Lone Star Carpet Cleaning, with some being satisfied while others were left disappointed. The main issues reported were inconsistent cleaning results, poor customer service, and misunderstandings about the services provided.
Multiple Issues with Cleaning Results
Celia Valles received a mediocre cleaning service, with the carpets taking longer to dry than expected. Although the team noticed an improvement in the carpet's appearance, it still retained a pet urine smell. Furthermore, the carpets became dirtier faster and lost their softness and fluffiness. Angelica also experienced similar issues, where the carpet cleaning did not meet her expectations, and she was not provided with an itemized invoice.
Customer Service Concerns
Angelica and Celia Valles both felt unappreciated and unattended to when expressing their concerns to the company. Celia Valles was not responded to via the company's website, and Angelica did not receive a response to her email regarding the price breakdown.
Conversely, Some Positive Experiences
Gabby Martinez had a positive experience with the company, which she attributed to the excellent service and repair work done by Lonestar. She recommended the company for carpet repairs in apartments or small areas.
Conclusion
Despite some positive experiences, the majority of reviews highlighted issues with inconsistent cleaning results, poor customer service, and misunderstandings about the services provided. These concerns led to a lack of satisfaction with the company's services.
