Servicing Central Ohio with pride, one window at a time.
Royal Cleaners of Lee County is a family-owned and operated dry cleaning facility located in the heart of Fort Myers, Florida. We have been proudly serving Southwest Florida for over 13 years, providing unparalleled dry cleaning and laundry services to the communities of Fort Myers, Bonita Springs, and Naples. Our commitment to quality and customer satisfaction has made us the premier choice for all dry cleaning needs in the region.
Our Services
At Royal Cleaners of Lee County, we pride ourselves on offering a comprehensive range of services to meet the diverse needs of our clientele. Our offerings include:
1. *Expert Cleaning and Laundry*: Our team of skilled professionals utilizes state-of-the-art equipment and environmentally-friendly cleaning solutions to ensure your garments are returned spotless and in pristine condition. From standard cotton business shirts to delicate twin sheets, you can trust us to handle all of your laundry needs with the utmost care.
2. *Drive-Thru Convenience*: Our convenient drive-thru window allows for easy drop-off and pick-up of your dry cleaning, making it simpler than ever to maintain your wardrobe.
3. *Free Pick-Up and Delivery*: We understand that time is of the essence, and sometimes leaving your home or office can be challenging. That's why we offer a complimentary pick-up and delivery service for our clients in Fort Myers, Bonita Springs, and Naples. Simply schedule a pick-up, and we'll handle the rest.
4. *Specialty Cleaning*: Our expertise extends beyond everyday garments. We offer a variety of specialty cleaning services, including leather and suede cleaning, wedding gown preservation, beaded and sequined item cleaning, and designer bag and purse cleaning. Trust us to handle your most cherished items with the utmost care and attention.
5. *Restoration Services*: Natural disasters and accidents can wreak havoc on your belongings. Our restoration services include fire, water, and mildew removal, as well as the safe and effective cleaning of clothing stained by defective drywall made in China.
Why Choose Royal Cleaners of Lee County?
We believe that our commitment to quality, convenience, and customer satisfaction sets us apart from the competition. When you entrust your garments to us, you can expect:
- *Personalized Service*: As a family-run business, we value every customer and strive to build lasting relationships. You'll be more than just a number to us; we'll know you by name and anticipate your needs.
- *Expertise and Experience*: With over 13 years in business, our team has honed their skills and knowledge to provide the highest level of care for your garments.
- *State-of-the-Art Facility*: Our on-site cleaning facility ensures that your garments are never outsourced, maintaining the highest quality control and security for your items.
- *Community Involvement*: We're proud to sponsor local organizations such as the Junior Everblades and the National Breast Cancer Foundation.
Visit Us Today
We invite you to experience the Royal Cleaners of Lee County difference for yourself. Stop by our location at 12901 McGregor Blvd # 25 in Fort Myers, Florida, or give us a call at 239-481-6624 to schedule your pick-up today!
Customer Satisfaction
The overall customer satisfaction with Royal Cleaners is very low, with 8 out of 10 reviews being negative.
Communication Issues
Several customers have reported poor customer service, including delayed responses to queries, lack of communication, and failure to follow up on promised actions. John Xouris, Abdiel Cartagena, J., Chris Jijon, and James Patil all had negative experiences with customer service, with issues such as long waiting times, mismanaged expectations, and unhelpful staff.
Quality of Service
Quality of service is another area of concern, with several customers reporting poor results. Blaire Johnson had her uniform altered incorrectly, and Chris Jijon had an ink stain not removed from his pants despite being told it would be. James Patil felt hustled when he was quoted one price and charged another.
Positive Experiences
However, not all customers had a negative experience. Abdiel Cartagena praised the store's cleanliness and equipment, and Jodi D. had a positive experience with removing gum from her shorts. Ted Yeatts also had a good experience, finding the staff friendly and accommodating.
