Cleaning Your World, One Carpet at a Time!
At Celebrity Cleaners, we take pride in providing exceptional customer service and expert care to all of our patrons. Our mission is to listen and respond professionally, courteously, and timely to all questions and concerns asked by our customers. We strive to provide expert care while processing and finishing all garments and housewares entrusted to us by our customers. We remain continually informed, educated, and trained on any and all new and innovative techniques developed to assist in the care and maintenance of all garments we process.
Our Services
At Celebrity Cleaners, we understand that not all dry cleaners are the same. That's why we take a meticulous approach to every garment that comes through our doors. Our dry cleaning and laundering process involves inspecting every garment five times to ensure that it is cleaned to the highest standards. We understand that every garment is unique and requires individual attention. That's why we have developed specialized services such as delicately cleaning wedding gowns, individually processing comforters and bedding, and carefully restoring water-damaged garments.
Customized Services
We also offer a range of specialized services to cater to the specific needs of our customers. These services include:
- Laundered Shirts: Our laundered shirts undergo a rigorous inspection process to ensure that every detail is perfect, from collars to cuffs.
- Delicates: We segregate delicate garments and identify the safest way to process them, protecting exposed areas and buttons.
- Specialty Garments: We have the expertise to delicately clean unique garments, such as handmade costumes and uniforms.
- Wedding Gowns: We treat each wedding gown with the utmost care, hand cleaning and finishing each garment to preserve its original luster.
- Leather and Suede: We work closely with a premier leather company to ensure that every leather garment is processed to preserve its original finish.
Convenience Options
At Celebrity Cleaners, we understand that life can get busy. That's why we offer a range of convenience options to make your life easier. These include:
- Pick-up and Delivery: We offer a convenient pick-up and delivery service that makes it easy to get your garments cleaned and returned to you.
- Corporate Programs: We have customized programs designed specifically for corporate clients to enhance their work environment and provide additional benefits to their employees.
- Valet Services: We provide specialized valet services for local social service agencies, schools, churches, organizations, and more.
Testimonials
We are proud to have received numerous testimonials from satisfied customers who have experienced the exceptional service and quality that we offer:
- "The staff at Celebrity Cleaners really took care of me. Excellent customer service, and they are great at getting the job done! Highly recommended." - Johnathan Scott
- "I bring all my dry cleaning to Celebrity Cleaners, their service and professionalism can't be beat! Daniel always greets me with a smile and has my clothes waiting for me." - Jill Musante
Poor Experience at the Dry Cleaners
The reviews for this dry cleaners are overwhelmingly negative. It seems that the owner and staff are unresponsive and uncaring about their customers' needs. The reviews share similar experiences of poor communication, lack of follow-through, and shoddy workmanship.
Long Wait Times and Unreliable Staff
One reviewer had to call the store repeatedly for two days to get the owner to answer, only to be met with indifference when they finally responded. Another reviewer was initially promised a quick alteration, but had to wait several days and was told to come back the next day, only to find that the order was never placed and they had to redo the alteration themselves.
Alterations Not Done Correctly
Another reviewer had an alteration done, but it was not done correctly and had to be redone. The only positive aspect was that a lady employee who was helping out took the initiative to sew a quick fix to help resolve the issue.
Incorrect Work and No Compensation
One reviewer had paid $1000 for a comforter that was ruined, and when they picked it up, it was in a different color. The owner refused to take responsibility, blaming the manufacturer, and offered no compensation.
Lack of Cleanliness and Follow-Through
Multiple reviewers mentioned that their clothes were not cleaned or were only partially cleaned. One reviewer even had to wait for weeks for their dry cleaning, only to be stalked by the owner who called them frequently to remind them to pick up their clothes.
Uncaring and Rude Staff
Finally, one reviewer had a disturbing experience with a driver who parked behind their truck and demanded they wait for him to unpack the entire van. It's clear that the staff at this dry cleaners are unprofessional and lack compassion for their customers.
